Insurance exists to turn uncertainty into security, but the operations that make it run are anything but. Insurers spend roughly $70 billion every year on business process outsourcers (BPOs) to handle submission intake, policy servicing, claims processing, and data entry. Across financial services more broadly, that figure approaches $400 billion. The work is essential, but it's also manual, document-heavy, and resource-intensive. And that's where Pace comes in.

Pace is the AI operations partner for the world's leading insurers. Its AI agents navigate internal applications, reason across documents, and make phone calls to autonomously execute the workflows that BPOs have historically handled.Every insurance operation runs on Standard Operating Procedures, the dense, decades-old instructions that codify hard-won institutional knowledge. Pace turns those SOPs into agentic systems that execute end to end, with human review only where needed. Carriers, brokers, and MGAs use Pace for mission-critical work like submission intake, policy servicing, first notice of loss, and claims handling.

Pace is filling a large gap in insurance-specific AI tooling. Most carriers today rely on offshore BPOs or generic RPA tools that weren't built for the document complexity and judgment that insurance operations demand. Pace's customers include Prudential, The Mutual Group, Newfront, and WTW, and the platform has autonomously completed more than 250,000 insurance workflows since launching last year.

We're excited to work with Jamie and the Pace team as they build the AI workforce for the insurance industry.