Gillian is a customer revenue and services leader with over 15 years of experience leading B2B customer experience and sales teams at Lattice (Chief Customer Officer), Talkdesk (SVP of Client Services), and comScore (SVP of Sales and Services). Gillian has twice played a key role in scaling businesses between $10M and $100M ARR, with deep experience managing growth across customer segments (SMB, mid-market, enterprise) and buyer profiles (marketing, R&D, IT, sales, customer experience, and human resources).

As an OIR at Emergence Capital, Gillian partners closely with founders and their leadership teams on a variety of topics including customer retention & growth strategies, organizational design, and leadership hiring.