Meet the world’s first Customer Insights Engine
Retain is the first Customer Insights Engine (CIE) that enables everyone responsible for delighting customers to be customer-obsessed.
Retain delivers a trusted, flexible system for identifying and sharing the best habits that drive revenue and retention. By sitting naturally in a team’s workflow, Retain enables everyone responsible for engaging customers to make data-driven decisions by giving them a complete view into every customer lifecycle.
“Eric is on a mission to help companies clearly and concisely understand how their customer-facing teams are working, what is driving revenue, and what is not,” said Gordon Ritter, Founder and General Partner at Emergence Capital. “The brilliance of Retain is what Emergence calls a Coaching Network; its CIE distributes the best performing practices to the entire team. This provides everyone with the tools they need to be more effective at growing revenue and reducing churn.”